FREQUENTLY ASKED QUESTIONS
What radio frequencies do you broadcast on?
Sorry but we don't. We're an internet-only station which means you'll need an internet connection to listen to us. We'd love to be on the AM and FM bands worldwide but it's simply too expensive, our coverage would be minimal and the law would require us to broadcast station IDs regularly. There are dozens of ways to listen in. They are:
- Via our premium Android app - download link is here. Sorry but having an Apple app is WAY too expensive and complicated.
- Via the main player on this website. Click here to listen.
- Via any of the 50 or so internet radio directories that list and carry our audio feed. You'll find them here.
- Via other radio stations worldwide who carry our audio feed at specific times. Check them out here.
I can't get the app to work. Help !
Note that the app will not work unless it's connected to the internet. We also have no control over the regular system upgrades that Android devices experience and as a result, our app may be (or could become) incompatible with your smartphone or tablet. Note also that any attempt to play our Android app's audio stream url via any method other than our app will cause our server to ban your IP address.
Do you have a free app version that I can download and use?
Well up until the end of June 2020 we did. Unfortunately Apple changed the rules on us and said that we had to be professional app developers. We're not. As a result, we no longer have an Apple app.
What devices do I need to listen to Sleep Radio with?
The best way is to use a tablet or smartphone with internet connectivity as they're relatively small and easy to take to bed with you. Even if you don't have one, there are plenty of cheap Android smartphones available for purchase and you don't even need a call plan or even a SIM card to listen in to us. It'll connect to your home wi-fi without these. If you sleep alone then it may be possible for you to connect your device with a bluetooth speaker without the need to wear headphones. Alternatively, a laptop or computer will do the trick. If you share your bed we recommend you invest in a pair of SleepPhones. They're wireless bluetooth headphones in a VERY comfortable headband that are way better than bulky headphones or annoying earbuds that can fall out at night. They connect wirelessly via bluetooth to your smartphone or tablet. Sleep Radio listeners get US$5.00 off SleepPhones when you spend US$39 or more by using the coupon code SLEEPRADIO. Click here for more information.
How much data does listening to Sleep Radio use?
We broadcast a 128kps signal which equates to just over 1mb per minute or 60mb per hour meaning that 1gb would be used by about 16.6 hours of continuous streaming.
Why does the app have a 17+ age restriction on it?
Because our app requires unrestricted access to the internet, we're required to have this rating. It's just a condition that Google Play has. The content of our app and our music is suitable for anyone of any age.
OK I've got a suitable device but how do I listen in?
You help us HEAPS when you download and use our premium Android app as doing so supports us financially. There's also players on our Online Player page. We're also listed on over 50 radio directories where you can live stream our station. The advantage of using our app is this is that it's easier to listen in, has lots of features and it comes with a really cool wake-up alarm. You won't hear our introduction message either.
I'm having trouble finding the wake-up alarm on the Sleep Radio app.
There's an icon that looks like a clock on the top right-hand corner of the player. Click on that, it's quite easy to set.
How is Sleep Radio funded?
My wife and I are retired and fund about 80% of the station's monthly expenditure personally with a little bit of help from online donations and our app's listeners. We get no income from advertisements because we just won't entertain the thought of having on-air advertisements on our station. If you'd like to help Sleep Radio help you, you can make a donation of any amount (no matter how small) via our donations page. We do have an annual two week on-air appeal in January each year but it doesn't come anywhere near meeting our broadcasting costs. All help is gratefully appreciated. Thanks, John
How can I get my music compositions on Sleep Radio?
We play only slow, downbeat and non-vocal ambient and new age music. If you're an artist who'd like to have your music played on our station, please contact us but note that there are very specific requirements and conditions on the types of music that we play. We'd love to have a listen with a view to featuring your tracks. The advantage for you is that if your mp3 files are encoded with ID3 tags that incorporate track names, album names, artist, artwork and website sales urls, listeners can click through to purchase your work from our website. There is free software such as mp3Tag which can help you do this. Please note that we don't (and simply can't afford to) pay for music submitted and played.
I've tried listening to Sleep Radio but I still can't get to sleep. Is there anything else I can do?
Sleep Radio doesn't work for everyone. That's a fact. Having said this, there's a heap of sleeping tips on our site (click here). We don't claim to be sleep experts and don't give any other sort of advice apart from what's on this website. If symptoms persist, we highly recommend you consult a health professional.
Can I advertise on Sleep Radio?
Only on our website, not on-air. As at November 2019 we have over 58,000 unique listeners in 190 countries who visit this site hundreds of times a day. For details on how to advertise with us, click here.
I can't hear Sleep Radio anymore. How come?
There are a number of reasons connected with this including your internet settings on your device but the most common reason is that you either aren't connected to the internet or that your IP address has been either disconnected accidentally or banned from our server if you were ripping / recording our audio stream. Other reasons could be:
You were connected to us for more than 12 hours continuously to our main stream server. If that's the case, simply reconnect.
You've been reconnecting after our 12 hour cut-off time for more than 3 days in a row. This tells our server that you're a business and it will disconnect your access.
You've been using one of our audio streams in your business without our specific consent.
You've been listening to our app's audio stream on a device that's not our app. Our servers will ban you from both our audio streams if you've done this.
You're using one of our old free apps which are no longer supported.
If you think our server may have banned you for being connected for any of the above reasons and you want us to reconnect you, you'll need to contact us and provide your name, email address, your location (town / city / country), your IP address and your reason(s) for being connected for so long. If you don't know your IP address, you can find it here.
It's also possible that you could be trying to connect to one of our old, now disused streams. Click here for details on how to tune in.
I can't get Sleep Radio to play on my Roku player. How come?
Our station's server has been calibrated to block Roku devices. The reason for this is that the algorythms of Roku devices mislead our server and make it think that just one listener is connected multiple times giving us false listener statistics and numbers.
The station disconnects me after 12 hours of continuous use and I have to reconnect. Why?
Our servers are set to disconnect listeners after 12 hours of continuous use due to pirating and unlawful relaying of our stream on other websites and apps for profit which won't be tolerated. It also happens as listeners unwittingly leave devices playing and it uses up your precious data and also uses up our bandwidth allocation causing other listeners to experience buffering. We reserve the right to disconnect or ban listeners' IP addresses if we suspect improper use of our stream. The best way to overcome this is to purchase, download and use our premium Android app which features unlimited listening time.
I find the brightness on the screen when using the Sleep Radio app too bright. Can you fix this?
Unfortunately no, we can't. However, you can! Most smartphones and tablets will continue to play our app when you push the power button on your device just once to save your eyes and the charge on your device. Alternatively you can always just put your device face down although we acknowledge that this won't save your device's battery level. Lastly, there are a number of free ad-free (Android only) apps that act as a blue screen filter. You can check them out here. For IOS (Apple) devices, click here.
CAN'T SEE YOUR QUESTION HERE? PLEASE SEND US A MESSAGE WITH YOUR QUESTION AND WE'LL GET BACK TO YOU WITHIN 36 HOURS OF RECEIVING IT.